Privacy Policy

Crownly Inc. operates Crownly, a marketplace that connects buyers and sellers of luxury watches. For privacy-related requests, contact us at privacy@crownly.art.

We use personal information to:

• Provide, operate, and improve the Services, including listings, search, messaging, and checkout.
• Create and manage your account and seller payout profile.
• Process transactions, escrow holds, refunds, and seller payouts.
• Verify seller identity, analyze listings for authenticity signals, and display trust badges.
• Detect, prevent, and respond to fraud, abuse, and security incidents.
• Communicate with you about orders, verification, policy updates, and support.
• Comply with legal obligations and enforce our Terms of Service.
• Analyze aggregated or de-identified usage to improve the product experience.

Crownly may use automated systems, including machine learning and optical character recognition, to review listings, compare serial numbers, score risk, and assign trust badges. These systems support our review process but do not replace human judgment in all cases. Automated decisions may affect whether a listing is published, flagged for review, or whether certain features are available to an account. You may contact us to request more information about significant automated decisions affecting you, where required by applicable law.

We may share personal information with:

• Other users, when you publish listings, posts, profile information, or messages visible on the platform.
• Service providers that process data on our behalf under contractual obligations, including hosting, payments, identity verification, analytics, and customer support tools.
• Counterparties to a transaction, such as buyers and sellers involved in an order.
• Law enforcement, regulators, or other parties when required by law, legal process, or to protect rights, safety, and security.
• A successor entity in connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.

We do not sell your personal information for money.

We retain information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. When you delete your account through the app, we delete or anonymize associated profile, listing, post, message, and order data as described in the account deletion flow, except where retention is required for legal, tax, fraud prevention, or payment record-keeping purposes.

We implement administrative, technical, and organizational measures designed to protect personal information, including encryption in transit, access controls, and private storage for sensitive verification documents. No method of transmission or storage is completely secure; you use the Services at your own risk.

Depending on where you live, you may have the right to:

• Access, correct, or delete certain personal information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Port data you provided to us in a structured format, where applicable.
• Lodge a complaint with a supervisory authority.

You can update profile information in the app and delete your account from Profile settings. To exercise other rights, email privacy@crownly.art. We may verify your identity before responding.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know, delete, and correct personal information, and to opt out of certain sharing that may be considered a “sale” or “sharing” for cross-context behavioral advertising (we do not sell personal information for money). Contact privacy@crownly.art to submit a request. We will not discriminate against you for exercising privacy rights.

Crownly is operated from the United States. If you access the Services from outside the U.S., your information may be transferred to, stored in, and processed in the United States or other countries where our providers operate, which may have different data protection laws than your country.

The Services are not directed to individuals under 18 years of age (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

The Services may link to third-party websites or services (such as Stripe onboarding or identity verification flows). Their privacy practices are governed by their own policies, not this one.

We may update this Privacy Policy from time to time. We will post the revised version on https://crownly.art/privacy and update the effective date. Material changes may be communicated through the app or by email where appropriate. Continued use after changes become effective constitutes acceptance of the updated policy.

Crownly Inc.
Email: privacy@crownly.art
General support: hello@crownly.art

This document is provided for informational purposes and does not constitute legal advice. Consult qualified counsel before relying on it for compliance decisions.